Shipping policy
SHIPPING POLICY
Thank you for shopping with Mariet&Susi. We currently deliver our products to customers across Australia.
Shipping Within Australia
We offer free standard shipping across Australia.
The shipping cost displayed at checkout will always apply to your order. Any available delivery options will be shown before you complete your purchase.
Order Processing
Orders are generally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of high demand, promotions or holidays, processing may take slightly longer.
Estimated Delivery Time
After your order has been processed, estimated delivery is generally:
Standard Shipping: 3–7 business days
Delivery times are estimates rather than guaranteed delivery dates and may vary depending on your location, carrier operations, public holidays and circumstances outside our reasonable control.
Order Tracking
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for tracking information to update after your parcel has been handed to the carrier.
Multiple Parcels
Some orders containing multiple items may be fulfilled separately.
This means your items may arrive in more than one parcel and potentially on different days. Where available, separate tracking information will be provided.
You will not be charged additional shipping fees because your order is sent in multiple parcels.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your shipping details carefully before completing your purchase.
If you notice an error after placing your order, contact support@marietsusi.com as soon as possible. We will try to assist before the order is dispatched, but changes cannot be guaranteed once fulfilment has begun.
Delayed Orders
Occasionally, deliveries may experience delays due to carrier disruptions, severe weather, public holidays, high-volume periods or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us at support@marietsusi.com and we will help investigate the shipment.
Lost or Damaged Parcels
If your parcel arrives damaged or you believe it has been lost in transit, please contact support@marietsusi.com with your order number and relevant details.
We will investigate the issue and work with you to provide an appropriate resolution where applicable.
Duties & Taxes
For orders delivered within Australia, any charges applicable to your order will be displayed or handled as required during the purchasing process.
Customers will not be asked by Mariet&Susi to pay undisclosed shipping charges after an order has been completed.
Contact Us
If you have any questions regarding your delivery, please contact:
Mariet&Susi
Email: support@marietsusi.com
Website: marietsusi.com