Refund policy
RETURN & REFUND POLICY
At Mariet&Susi, we want you to feel confident when shopping with us. If you change your mind about your purchase, we offer eligible returns within 30 days of receiving your order.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a change-of-mind return, the item must be:
- Unworn and unused
- In its original condition
- Returned with its original tags and packaging where applicable
- Accompanied by proof of purchase
To request a return, please contact us at support@marietsusi.com before sending any item back.
Please do not return an item without contacting us first, as returns sent without prior approval may not be accepted.
Change of Mind & Sizing
We understand that sometimes an item may not be quite right.
For change-of-mind returns, including selecting the wrong size, customers are responsible for the return shipping costs.
Original shipping charges, where applicable, are non-refundable for change-of-mind returns.
Once your return has been received and inspected, we will notify you regarding the outcome of your return.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If you believe your item is damaged, faulty, defective or different from what you ordered, contact us at support@marietsusi.com as soon as possible and include your order number, a description of the issue and clear photos where appropriate.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
Nothing in this policy limits your rights under the Australian Consumer Law.
Return Address
Please contact support@marietsusi.com before returning your order.
The appropriate return address will be provided after your return request has been reviewed. The return location may vary depending on the product and fulfilment location.
Do not send your return to the address shown on the original parcel unless our support team specifically instructs you to do so.
Refunds
Once an approved return has been received and inspected, we will notify you.
If a refund is approved, it will be issued to your original payment method.
Please allow your bank, card provider or payment provider additional processing time for the refund to appear in your account.
Exchanges
If you would like a different size, colour or item, contact us at support@marietsusi.com.
We will let you know the available options based on the item and your order.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for change-of-mind returns where permitted by law.
Any exclusions from our voluntary change-of-mind policy do not affect your rights under the Australian Consumer Law where an item is faulty, damaged, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.
Australian Consumer Law
Our returns policy operates in addition to your rights under the Australian Consumer Law.
Consumer guarantees cannot be excluded or replaced by a store's own returns policy. Depending on the circumstances, customers may be entitled to a repair, replacement, refund or other remedy where a product fails to meet the applicable consumer guarantees.
Contact Us
For questions about returns or refunds, please contact:
Mariet&Susi
Email: support@marietsusi.com
Website: marietsusi.com