PRIVACY POLICY

 

Mariet&Susi respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, place an order, contact us or otherwise interact with Mariet&Susi.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Your name
• Email address
• Telephone number
• Billing and shipping address
• Order and transaction information
• Products viewed, added to cart or purchased
• Device and browser information
• IP address and similar technical information
• Communications you send to us
• Marketing preferences

Payment information may be processed by our payment providers. Mariet&Susi does not necessarily receive or store complete payment card details.

How We Use Your Information

We may use personal information to:

• Process and fulfil orders
• Process payments and refunds
• Deliver products
• Provide order and shipping updates
• Respond to customer enquiries
• Prevent fraud and protect our store
• Improve our website, products and customer experience
• Measure website and marketing performance
• Provide advertising where permitted
• Send marketing communications where you have consented or where otherwise permitted by applicable law
• Comply with legal and regulatory obligations

Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to provide ecommerce, checkout, payment, security, analytics and related services.

Your information may therefore be processed through Shopify's infrastructure and service providers.

Service Providers

We may share information where reasonably necessary with companies that help us operate our business, including payment processors, ecommerce providers, fulfilment partners, delivery carriers, analytics providers, customer support services and marketing platforms.

These parties may process information only as permitted by their own terms, our arrangements with them and applicable law.

Advertising & Analytics

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure and improve our advertising.

These technologies may involve cookies, pixels and similar tools.

Depending on your choices and applicable law, information about your interaction with our store may be shared with advertising or analytics providers.

Cookies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance and, where applicable, personalise or measure advertising.

You can manage certain cookies through your browser or any cookie/privacy controls made available on our website.

Disabling some cookies may affect the functionality of certain parts of the website.

Marketing Communications

Where permitted, we may send promotional emails or other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe option provided in those communications.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to your orders or customer service requests.

International Processing

Because we use service providers and fulfilment partners that may operate internationally, personal information may be processed or stored outside Australia.

Where applicable, we take reasonable steps to handle personal information consistently with our obligations and applicable privacy requirements.

Data Security

We take reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

Access & Correction

Depending on applicable law, you may have rights relating to the personal information we hold about you, including requesting access to or correction of certain information.

To make a request, contact support@marietsusi.com.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our store is not intended for children who are not legally able to enter into purchases independently.

We do not knowingly seek to collect personal information from children contrary to applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal requirements.

The updated version will be published on this website with a revised “Last updated” date.

Contact Us

For questions or requests regarding privacy:

Mariet&Susi
Email: support@marietsusi.com
Website: marietsusi.com